Senior Account Manager
- Account management
About the role
Storm ID is an award-winning digital transformation consultancy with clients spanning the public sector, healthcare, financial services and early stage start-ups.
In a world that is more reliant than ever on digital services, we help our clients transform processes and experiences, re-imagine their business models and even entire companies.
As Senior Account Manager at Storm ID, you will be responsible for leading Storm’s relationship and service delivery across a range of clients. You’ll join an experienced team of leaders and influencers, all of whom have a sense of how ideas and innovation can drive our clients’ businesses forward. Reporting to the Client Services Director, you’ll work closely with our project management office, who is responsible for project delivery and the sales team for support in identifying and driving forward business opportunities.
The role will see you working with a selection of clients on innovative websites and applications, owning the relationship to strategically drive growth of your accounts.
You will have experience working in an account management / client partner role with proven success in building excellent client relationships. You may be working at a Senior Account Manager level or be ready to take the next step in your career. You will need to have a solid understanding of digital services and be interested in emerging technologies and platforms.
You will have experience in communicating with people, driving forward strategic initiatives, generating revenue, identifying opportunities for growth, multi-tasking, be financially aware, with a good head for numbers and a keen eye for detail.
You'll also need to have:
- experience of working on digital client accounts.
- experience with technical web build and design projects.
- effective communication skills – to get on well with everyone
- enthusiasm and motivation – to love a challenge
- experience writing statements of work and proposals
- the ability to organise your workload, prioritising tasks and maintaining an excellent level of detail
- demonstrable passion about digital and tech
One more thing – research indicates that marginalised groups of people may not apply for jobs unless they meet 100% of the qualifications. We also know that many professionals come from various backgrounds. We value people who bring unique perspectives and new knowledge to our team. If you believe you're qualified, but don't "check all the boxes", please submit an application.
What you'll do
You’ll be supported in the growth and development of your skills. You’ll be given responsibilities from day one. Core responsibilities include:
- delivering exceptional service for clients and achieving excellent results both for the client and Storm ID
- maximising commercial opportunities for client retention and growth, ensuring profitability
- working closely with Storm ID teams to scope and define programmes of work, digital projects and continuous improvement, identifying and anticipating potential consequences or risks
- gaining a full understanding of your client’s business, issues and objectives to find opportunities to bring added value to the client
- managing and maintaining contracts and financial admin
Did we mention that we offer flexible working which includes remote or hybrid. We want to make sure our people have the flexibility to be the best they can be. We also offer a fully remote/ virtual recruitment process and onboarding to make sure that we can accommodate as many individuals from across the UK.
From day one
At least 33 days' holiday
You'll get 29 days' annual leave and 4 public holidays. Once you've worked here for 5 years, you'll get an extra day for every year you work up to 10 years. So you could end up with 38 days' holiday.
After 3 months
Holiday purchase scheme
We value a healthy work-life balance so we offer a holiday purchase scheme. This means you can buy up to 5 extra days of annual leave a year.
At Storm we use computers a lot for our work, so you'll be entitled to free eye tests and help with the cost of glasses if you need them.
We'll automatically enrol you in our workplace pension scheme so we can start saving together.
You'll get 12 days a year to explore and develop your own ideas. This is an opportunity to innovate, experiment and collaborate outside of mainstream projects.
Digital changes fast. That's why, wherever possible, we provide financial support for you to undertake relevant qualifications or training programmes.
After 1 year
Performance related reward scheme
Our performance related reward scheme means that, assuming you've performed well, we'll give you an annual share of the profits via a one-off reward payment.
Private health insurance
Your health should always come first. That's why, as well as free fruit and massages, we offer you private health insurance.
At Storm we believe in equal opportunities.
We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems — benefitting our employees and our clients. Storm is proud to be an equal opportunities employer and we welcome applications from everyone.
If you think this is for you, we’d love to hear from you.
Just use the form to send us a copy of your CV with a covering letter telling us why you'd like to work at Storm. Let us know which of your achievements you're particularly proud of and why you think you're right for the role.
To find out what happens next, check out our recruitment process.