Web operations

ITOps manager

Permanent — full time

About the role

Storm ID is an award-winning digital transformation consultancy, with clients spanning the public sector, healthcare, and financial services.  

In a world that is more reliant than ever on digital, we help our clients transform processes and experiences, re-imagine their business models and even entire companies. The work we do requires our solutions to be developed with a high standard of security by design and by default.  

As ITOps Manager you will be responsible for the management and day to day support of the company’s IT operations, including systems, services and infrastructure development, data management and security.

About you

You will have experience working as an IT manager or in a similar role in a fast-paced environment. You’ll have good organisational, supervisory and cross-functional communication skills, with a strong focus on internal customer service. 

You’ll have knowledge and experience with: 

  • managing and monitoring IT operations and services 
  • leading ITOps improvement work 
  • producing documentation for information and business systems 
  • providing technical support to end users and managing a helpdesk 
  • Microsoft 365 configuration and management 
  • managing Active Directory and Azure Active Directory 
  • managing and monitoring networks (TCP-IP/DNS/Firewalls/VLANs) 
  • maintaining operating systems including Windows 10, Windows Server (2013, 2016 & 2019) and macOS 
  • BCDR planning, implementation, management, documentation and recovery 
  • information security management and data protection 
  • vendor, supplier and asset management 

Desirable: 

  • managing a team of engineers  
  • familiarity with Microsoft Azure cloud services 
  • ARM/Bicep templating 
  • PowerShell scripting 
  • ITIL certification  
  • defining, writing and maintaining IT policies and procedures 

What you'll do

You’ll have a wide range of responsibilities and opportunities to learn. Core responsibilities will include: 

  • hybrid cloud infrastructure design, build, support and maintenance in collaboration with cloud engineers 
  • implementing monitoring and telemetry for the hybrid cloud estate for performance, security and cost effectiveness 
  • automation of internal processes to provide efficiencies 
  • managing SaaS-based tools and subscriptions including Microsoft 365 
  • managing, supporting and maintaining AD and AAD 
  • managing, supporting and maintaining networks and virtual networks 
  • planning and scheduling maintenance activities 
  • management of the IT Helpdesk facility, including providing support to remote locations 
  • on-premise hardware support and maintenance including servers, employee devices and networking equipment  
  • managing the IT budget including supplier management, cost management and financial reporting in line with standard operating procedures 
  • IT hardware and software purchasing 
  • BCDR planning, implementation, management, documentation and recovery in line with standard operating procedures and in compliance with standards 
  • ensuring information security and data protection compliance for all parts of the business in accordance with policy which you will help to define and implement  
  • information security management including access management, implementation of policy through tooling and automation, vulnerability scanning, intrusion detection and prevention, and remedial activities in collaboration with security engineers 
  • ownership and management of IT related risks 
  • contributing to the attainment of security related certifications and accreditations 
  • monitoring for, and removing, zombie apps and shadow IT 
  • documentation creation and maintenance for all systems including up-to-date user and administrator guides for IT systems 

Storm ID staff are working fully remotely for the moment in accordance with Scottish Government advice. You will be provided with a laptop and any other tools you need to enable you to interact with colleagues. You’ll be supported by an active and engaged Storm community on Slack and Teams.  

You’ll be able to meet key members of each team through an online induction programme and the wider team through virtual coffees/donuts. In more normal circumstances you’ll be working from our lovely offices in Leith. 

Benefits

What's in it for you? Check out our benefits package to find out.

Apply

If you think this is for you, we’d love to hear from you.

Just use the form to send us a copy of your CV with a covering letter telling us why you'd like to work at Storm. Let us know which of your achievements you're particularly proud of and why you think you're right for the role.

To find out what happens next, check out our recruitment process.

How we use your information

I consent to providing the information in this form. This information will be used for recruitment purposes only. It will be stored in Storm ID systems, including People HR, for the duration of the recruitment cycle for the role I am applying for. After this any information or correspondence I have sent will be deleted from Storm ID systems.

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At Storm we believe in equal opportunities

We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems — benefitting our employees and our clients. Storm is proud to be an equal opportunities employer and we welcome applications from everyone.