About the role
Words and language are your bread and butter. You are skilled at writing, editing and structuring information in a way that is simple, logical and designed for the reader.
You ideally have significant experience of working in a digital environment, either in an agency, consultancy or in-house digital team. You are experienced in using evidence, data and research to produce user-centred content for apps, websites or intranets.
You are confident in leading workshops and training sessions.
You also have a good strong understanding of Government Digital Service (GDS) standards and experience of working with them.
You may have a background in journalism, marketing or copywriting.
What you'll do
You’ll be involved in a variety of projects that will require you to apply your expertise in many different ways. Here are some examples of what you might do:
- define project approaches and input into proposals
- provide best practice advice to clients and internal colleagues
- tailor your thinking and ideas to business needs and requirements
- prepare and run workshops to identify, capture and interpret stakeholder requirements and business needs
- create content models and information architectures (including taxonomies where appropriate)
- develop and roll out content governance models and style guides within client organisations
- run rapid design workshops to map user journeys, create candidate information architectures and sketch page layouts
- conduct user research and testing
- review analytics data to analyse user needs and service performance
- work with developers to define easy-to-use CMS structures
- support content development (working with client side subject matter experts, managing freelance content creators, or writing and editing as needed)
- build strong client relationships to support the identification of new opportunities