Account management

Account director

Permanent — full time

About the role

You’ll be part of our business team at our modern offices in historic Leith. There will also be time out of the office meeting with clients across Scotland and the rest of the UK.

Reporting to the client services director, you will be responsible for leading Storm’s relationship and service delivery across a selection of high-level clients with large programmes of work. You’ll join an experienced team of leaders and influencers, all of whom have a sense of how ideas and innovation can drive our clients’ businesses forward. You’ll work closely with a team of project managers who have responsibility for project delivery.

The role will see you working with clients on large-scale, complex and innovative websites and applications across a range of sectors including health, finance, travel and retail. 

About you

You will ideally have more than five years’ experience in account/client management, working at a senior level for at least one to two years. You’ll have a solid understanding and experience of digital services and proven success in building exceptional client relationships at a senior level.

You’ll have vast experience in driving forward strategic initiatives, generating revenue retention and growth and be a confident multi-tasker. You will be financially aware, with a good head for numbers and keen eye for detail.

You’ll also need to be:

  • able to effectively communicate with colleagues and clients at all levels and get on well with everyone
  • enthusiastic and motivated, love a challenge
  • excellent at writing statements of work, proposals and new business tenders
  • organised, detail-oriented and good at prioritising work
  • demonstrably passionate about digital and tech

What you'll do

You’ll be given responsibilities from day one. Core responsibilities include:

  • delivering exceptional service for clients and achieving excellent results both for the client and Storm ID
  • maximising commercial opportunities for client retention and growth
  • scoping and defining programmes of work, digital projects and continuous improvement, identifying and anticipating potential consequences or risks
  • gaining a full understanding of your client’s business, issues and objectives to find opportunities to bring added value to the client
  • lead and play a key role in pitches and new business tender processes
  • managing and maintaining retainer contracts and financial admin

You’ll be supported in the growth and development of your skills, and help the wider team in their development.


What's in it for you? Check out our benefits package to find out.


If you think this is for you, we’d love to hear from you.

Just use the form to send us a copy of your CV with a covering letter telling us why you'd like to work at Storm. Let us know which of your achievements you're particularly proud of and why you think you're right for the role.

To find out what happens next, check out our recruitment process.

How we use your information

I consent to providing the information in this form. This information will be used for recruitment purposes only. It will be stored in Storm ID systems, including People HR, for the duration of the recruitment cycle for the role I am applying for. After this any information or correspondence I have sent will be deleted from Storm ID systems.

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At Storm we believe in equal opportunities

We know that a diverse workforce brings with it diverse ways of thinking, fresh perspectives, and new approaches to solving problems — benefitting our employees and our clients. Storm is proud to be an equal opportunities employer and we welcome applications from everyone.